30 Day Exchange Policy

30 Days to Exchange for any reason!

EverythingThatsLily.com wants you to be a happy customer. We want you to be completely satisfied with the jewelry that you receive from us, as we only sell high quality costume jewelry. We do understand that you may not like your purchase for some reason. You may exchange your jewelry within 30 days of purchase if you are not satisfied with it. The jewelry must be returned in its original condition for an exchange. To return jewelry to EverythingThatsLily.com, please follow the steps below.

1. For an exchange, indicate on the invoice what you wish to exchange the returned jewelry with. Your account will be credited for the amount of the returned jewelry, and then charged for the replacement jewelry. Be sure to include the jewelry item name, and price. It is very important to include your daytime phone number in case we have to contact you. In order to receive an exchange, the jewelry must not show signs of damage, wear or alteration.

2. Please indicate a reason for your exchange on the invoice that was included with the shipment of jewelry. Your feedback is very important to us!

3. Place all the original packaging in the return box, including your jewelry, and the copy of the invoice.

4. Write the word EXCHANGE on the outside of the package, (see examples below). You may exchange any item except "Final Clearance" items for any reason, within 30 days of your purchase.

5. YOU MUST SHIP TO US VIA THE US POSTAL SERVICE TO OUR ADDRESS BELOW. We will only accept exchanges that are sent to our address. We recommend using Delivery Confirmation to track the delivery status of your package and you must apply postage to the returned package.

6. Once your jewelry return is received, it will be processed with 10 business days. EverythingThatsLily.com will not be responsible for loss or damage of return shipments. You will receive an email message confirming receipt of your returned jewelry for exchange.

7. If your purchase entitled you to free shipping based on the total of your order, and your returns drop the total of your order below the threshold that allowed you to have free shipping, we will charge you for the shipping cost of the original order.

8. If your purchase entitled you to a free gift based on the total of your order ($150.00 or more), and your returns drop the total of your order below the free gift threshold, we ask that you return the gift. If you would like to keep the gift, we would charge you the value of the gift.

If you need to return jewelry to us, please address the package like this:

Everything That’s Lily - EXCHANGE
8075 Mall Parkway Suite 101-331
Lithonia, GA 30038

Please call us at 813-850-7333 or email us at lily.ratliff@thelifeofalily.com with any questions or concerns that you might have.

We always enjoy hearing from you!

Visit us often at www.everythingthatslily.com as we continue to add new jewelry monthly. We love to shop too!